Refund Policy

At Muscle Motive Store, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our refund policy below.

1. Eligibility for Refunds

• Items must be returned within [3 days] of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

• Items marked as final sale or clearance.
• Customized or personalized products.
• Gift cards.

3. Return Process

• Contact us at [dl@transparencyit.com] or [0414864050] to initiate a return.
• We will provide a return authorization and instructions for shipping the item back.
• Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).

4. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [5days] and credited to your original payment method.
• Depending on your bank or payment provider, refunds may take additional time to reflect in your account.

5. Exchanges

• If you need to exchange an item for a different size, color, or model, contact us within [3 days] of delivery.
• Exchanges are subject to stock availability.

6. Damaged or Defective Items

• If your item arrives damaged or defective, notify us within [2 days] of receipt with photos of the item and packaging.
• We will arrange a replacement or refund at no additional cost.

7. Cancellations

• Orders can be canceled within [7 hours] of purchase if they have not yet been processed or shipped.

8. Questions?

For any questions or concerns about our refund policy, please contact our support team at [dl@transparencyit.com] or [0414864050].